Questions, answered.
A few things guests ask most often. If you don't find what you're looking for, reach out — we reply personally to every message.
Still have a question about your itinerary?
Contact UsHow do I book, and when will I get confirmation?+
Submit a request through our contact form or reach us directly by phone, WhatsApp or email with your dates, guest count and itinerary ideas. We typically confirm availability and send a personalized proposal within one business day, with a final confirmation once details and payment are settled.
Do you offer meet-and-greet service at SFO, SJC and OAK?+
Yes. Your chauffeur monitors your flight in real time, meets you inside the terminal with a name sign, assists with luggage and walks you directly to the vehicle. This applies to San Francisco (SFO), San Jose (SJC) and Oakland (OAK) International Airports.
What happens if my flight is delayed?+
No charge, no stress. We track your flight automatically and adjust your pickup time to match its actual arrival, whether that's an hour early or several hours late.
What is your cancellation policy?+
Cancellations made at least 24 hours before an airport transfer or point-to-point service receive a full refund. Multi-day tours and custom itineraries follow the terms outlined in your proposal, generally allowing free cancellation up to 72 hours before departure.
How does pricing and payment work?+
Rates depend on vehicle, distance, duration and any special requests, and are always shared upfront in a written proposal with no hidden fees. We accept major credit cards, Zelle and other convenient payment methods; a deposit may be requested to secure multi-day bookings.
Do you provide child seats?+
Yes, infant, toddler and booster seats are available on request at no extra charge. Please let us know the ages of your children when booking so we can prepare the right equipment.
How much luggage can you accommodate?+
Both the Chevrolet Blazer EV RS and the Chevrolet Traverse comfortably handle standard luggage for groups of their respective sizes, including golf bags and ski equipment on request. Let us know your bag count in advance for larger groups or oversized items.
What vehicles make up your fleet?+
We drive a Chevrolet Blazer EV RS, a quiet, all-electric SUV ideal for couples, executives and small families, and a Chevrolet Traverse, a spacious SUV suited to larger families and groups. Both are late-model, meticulously maintained and equipped for comfort on long drives.
What group sizes can you handle?+
Our vehicles comfortably seat up to six passengers with luggage. For larger groups or multi-vehicle events, we coordinate additional trusted chauffeurs so your entire party travels together seamlessly.
Can you plan multi-day tours or fully custom itineraries?+
Absolutely — this is where we enjoy working most. Tell us your interests, pace and timeframe, and we will design a multi-day route through wine country, the coast or the Sierra, complete with lodging guidance, dining suggestions and private access where possible.
Is gratuity included?+
Gratuity is not automatically included and is always at your discretion. Many guests choose 15–20% for exceptional service; we're grateful for any gesture but never expect one.
What languages do you speak?+
Our chauffeurs are fluent in English, Portuguese and Spanish, so you can communicate comfortably throughout your journey.
Which areas of California do you serve?+
We operate throughout the greater San Francisco Bay Area, including Silicon Valley, and offer private day and multi-day tours to Napa and Sonoma wine country, Monterey and Carmel, Big Sur, Yosemite National Park and Lake Tahoe.